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Health and Wellness Services

During the 2020-2021 academic calendar, the Health and Wellness Center has had to adjust the availability of medical services in order to assist with COVID testing clinics and campus protocols. Mental health/counseling services continue to be offered over a HIPAA compliant Zoom platform.

Medical Services

We have shifted our services to a phone triage model of care. Walk-in appointments are not available for the spring 2021 semester.

We encourage the utilization of the Daily Pass for general health screening. This daily health screening should be completed by all students who are expected to be physically on campus. If you receive a red pass message in the Daily Pass, please remain in your residence hall room until we can address the reason why you've been flagged red. From Monday through Friday (8:30 a.m. to 4:30 p.m.), please contact the Health and Wellness Center. For after-hours and weekends, please contact the Office of Safety and Security at (585) 385-8025.

In-person services for the spring 2021 semester will include:

  • COVID-related illness visits
  • COVID/flu testing for symptomatic students
  • Limited lab services/testing (e.g. strep, STD/STI)
  • Other medical services are arranged on a case-by-case basis

Note: The Health and Wellness Center does not administer allergy injections. For information on how to obtain allergy injections, review the Allergy Injection Protocol.

Fisher Care 24/7 Telehealth for Students

Fisher Care 24/7 Telehealth for Students

All full-time undergraduates now have 24/7 free, immediate, and unlimited access to medical and mental health screening visits through Fisher Care, powered by TimelyMD.

During the 2020-2021 academic year, Fisher Care will remain an option for undergraduate students who are in need of health care or counseling support.

On Demand Counseling Support

Talk Now is a part of Fisher Care and is a free and confidential service that will immediately link you to a counselor for a tele-counseling session.


The counseling team at the Health and Wellness Center provides free and confidential mental health services and resources to undergraduate and graduate St. John Fisher College students.

Counseling services include:

  • Mental health diagnostic assessment
  • Consultation
  • Crisis intervention

Learn more about counseling services, including how to make an appointment and what to expect from your visit.

Education and Outreach

Alcohol and Other Drug Education

For information, visit the Alcohol and Other Drug Education page.

Positive Body Image

For information, visit the Positive Body Image page.

Prescription Delivery

A prescription delivery service from Wegmans Pharmacy is available for students. Students must complete the Wegmans Pharmacy Prescription Delivery Form [pdf] and call the pharmacy at (585) 586-7922 to make payment arrangements. Prescriptions can be picked up during regular Health and Wellness Center hours. Same day deliveries can be picked up at the Health and Wellness Center from 4 - 5 p.m. provided the prescription is received by 2 p.m.

Medical Excuse Policy

It is the student's responsibility to discuss missed classes with his/her instructor(s). For more information, please review the Medical Excuse Policy.


All counseling and medical records are kept strictly confidential and will not be released to anyone without written permission or consent, except as required by law and professional ethics.