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Counseling Services

The counseling team at the Health and Wellness Center provides free and confidential mental health services and resources to all St. John Fisher College students.

As professionals with experience working with college students, the counselors at the Health and Wellness Center can help to address a wide variety of mental health and personal concerns. All students have access to confidential crisis, counseling, and consultation services. We will do our best to ensure that your needs are met, whether through our short-term treatment services, self-help options, referrals to off-campus providers, or other resources.

Our services include:

In addition to the list above, we also provide consultation, crisis intervention, outreach services, and occasional group therapy programs.

Short-term Individual Counseling

College is a time of transition and growth. It is typical to experience situations that may necessitate additional support. One-on-one counseling in a supportive, non-judgmental environment is a great way to work through any problems or stressors you may be experiencing. An initial appointment typically lasts 30 minutes during which you and the counselor will explore and clarify the concerns that prompted you to seek counseling.

For more information, refer to our What to Expect from Counseling page. 

Medication Management (Psychiatric Services)

If you require medication to manage a psychological disorder and/or mental health symptoms, the Health and Wellness Center employs a part-time psychiatric nurse practitioner who schedules tele-psychiatry visits over a confidential Zoom platform two days per week (Thursday and Fridays) during the academic year.

Note: New appointments for psychiatric services are generally NOT available over summers and other college breaks.

To access our psychiatric services, you must first be evaluated by a counselor in our office, who will facilitate the referral to the psychiatric nurse practitioner. If you have questions about this service, please call the Health and Wellness Center at (585) 385-8280 or send an email to

Scheduling a Counseling Appointment

Immediate access to on demand or ongoing care is accessible through the TIMELYCARE telehealth platform. This includes 24/7 on demand counseling and as well as scheduled ongoing counseling.

The instructions of how to access TIMELY CARE are as follows:

2. Click "Sign In" as a first-time user. If you’re on your phone, you'll be prompted to download the TimelyCare app.
3. Use your .edu email address to create your account.
4. Enter your personal profile information and medical history.
5.  Delete the TimelyMD app (if you had one) once your new account has been set up.
To connect to counseling at the Health and Wellness Center please complete the “Counseling Request Form” located in the in the patient portal under forms.

After you complete a request form the Health and Wellness Center will be in contact with you during our regular business hours to make recommendations and provide options for your care.

Health and Wellness Center Staff do not maintain 24-hour access to our medical record and cannot respond in real time. We review requests during our regular business hours M-F 8:30AM-4:30PM.

*If you need medical or mental health care and it is an emergency, please call 911 or safety and security at 585-385-8111.
*If you need help or assistance during normal business hours please contact Health and Wellness @ 585-385-8280.
*If you need help or assistance after hours please consider calling 911 for any emergency needs or you can reach out to Safety and Security at 585-385-8111.

Referrals to Outside Services

Below are some situations where we may refer you to extended or different services than we are able to provide at the Health and Wellness Center:

  • Serious and persistent mental health disorders that require intensive monitoring and treatment
  • Recent or chronic suicide attempts
  • Chronic non-suicidal self-harm
  • Active psychosis
  • Active eating disorders which present significant medical complications
  • Substance or alcohol dependency

Note: In general, we are unable to provide long-term or unlimited counseling, even if you do not require specialized treatment or expertise. Similarly, we are unable to guarantee that you will be able to be seen on a weekly basis through our office. If you request or require this level of care, we will be able to refer you to the services best able to help.

Additional Support and Services

Alcohol and Other Drug Education

Students needing specialized or intensive services related to substance use disorders may be screened through the Health and Wellness Center counseling team. If specialty care is recommended, students will be referred to off-campus programs to meet their needs.

For more information, please visit Alcohol and Other Drug Education.

Positive Body Image

Having a positive body image means that, most of the time, you see yourself accurately, you feel comfortable in your body, and you feel good about the way you look. A negative body image can cause you to feel depressed, isolated, low in self-esteem, and obsessed with weight loss. 

For more information, visit the Positive Body Image page.