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Health and Wellness Center FAQs

This page provides answers to common questions related to the Health and Wellness Center.

What is the St. John Fisher College Patient Portal?

All of your documents and information relating to medical or mental health care, immunizations, and pharmacy needs are housed within the Patient Portal. You can also send and receive secure messages within the portal.

How do I get into the Patient Portal?

Access the Patient Portal with your St. John Fisher College network credentials. Once logged in, you will be able to enter your information and upload documents and forms, as necessary.

What do I need to bring to my appointment?

You should bring your St. John Fisher College ID card and health insurance card to every visit. Additionally, prior to a visit it is helpful, and it will expedite your visit, if you fill out the following in the Patient Portal:

  • Health History Form
  • Insurance information
  • A physical exam (a physical is mandatory for athletes, please see the information you've received from athletics)
  • Consent for Treatment and Privacy Acknowledgement
  • Wegmans Pharmacy Prescription Delivery Form
Can I come to the Health and Wellness Center without an appointment?

While it is possible to walk into the Health and Wellness Center, appointments for non-urgent issues are strongly recommended. Urgent medical needs will be assessed more immediately for care of plan instructions. Mental health crisis appointments are generally available on a walk-in basis.

Does the Health and Wellness Center charge fees for services?

Your health insurance company will be billed directly for services covered by your plan. The Health and Wellness Center may refer you to outside specialists or hospitals for treatment or services beyond what we provide. You or your parents are responsible for all costs incurred outside the Health and Wellness Center. Your insurance plan may cover all, part, or none of these costs.  In addition, lab services are outside of the Health and Wellness Center. Fees for lab tests are billed by the laboratory company and could result in a charge which may or may not be covered by your insurance.

There is no charge for mental health services and insurance is not billed.

If insurance cannot be billed for any reason, including a lapse in coverage, you will be charged $25 for each medical visit to the Health and Wellness Center. If you are unable to pay the $25 office visit fee, you may declare medical hardship status by completing the Declaration of Financial Hardship [pdf] form. Medical hardship status is granted on a case-by-case basis.

Does the Health and Wellness Center have a pharmacy?

The Health and Wellness Center stocks limited quantities of common antibiotics for dispensing by the practitioners on an as-needed basis. In addition, our providers may write a prescription to Wegmans Pharmacy which will deliver the medication to the Health and Wellness Center for you to pick up. You can sign up for prescription delivery in the Patient Portal.

Can I get a doctor's note to excuse me from class?

It is your responsibility to discuss missed classes with your instructor(s). For more information, please review the full Medical Excuse Policy [pdf].

What if I get sick or hurt after the Health and Wellness Center is closed?

If you are off campus and have an emergency, call 911 immediately. If you are on campus, Security can be contacted for an emergency at (585) 385-8111. Security officers are trained in first aid and carry a supply of first aid equipment with them. Visit our appointments and hours page for more information about after hours care at local urgent care centers.