Facilities Services strives to create and maintain a safe, clean, aesthetically pleasing, and functional environment in order to provide a living, learning, and working environment for students, faculty, staff, and visitors which enhances and maximizes the learning experience.
Monday - Friday, 7 a.m. - 3:30 p.m.: Contact our Service Desk at (585) 385-8256
Any other time: Contact Security at (585) 385-8111
Request service using our Work Order Form.
Maintenance Services consist of carpentry, heating/cooling, electrical, plumbing, painting, and locksmith. Emergency service requests are radio dispatched to mechanics for immediate attention. Non-emergency requests are assigned to the appropriate mechanic and are generally completed within five business days. The requester will receive email notification once the work order has been assigned and also when it is closed. Key requesters will be notified by email to pick up their key(s) at the Facilities Services Office.
Service requests requiring entrance to students' rooms are not scheduled before 10 a.m. unless the student requests otherwise. The mechanic will knock on the student's door several times. If there is no answer, they will use a passkey to slightly open the door. They will announce themselves as "maintenance" in a loud voice prior to entering the room. While working in the room, they will prop the door open. At the completion of the work, they will leave a "work order service card" stating that the requested work has been completed or additional work will be required and when that will occur.
Student furniture requests for bunking and lofting are generally completed within one week except for the beginning of each semester. Due to a high volume of requests at the beginning of each semester, we are unable to commit to a completion time frame.
Residence hall public spaces are cleaned Monday - Friday from 7 a.m. – 3:30 p.m.
All other buildings including the library, Athletic Center, Kearney Hall, and the academic buildings consisting of classrooms, labs, and offices are cleaned Sunday – Thursday from 10:30 p.m. – 7 a.m.
We provide limited housekeeping services for public spaces on campus on Saturday and Sunday from 7 a.m. – 3:30 p.m.
The Grounds Department maintains the campus roads, sidewalks, steps, lawns, trees, shrubbery, and flower beds. In addition, they maintain Growney Stadium, turf-playing fields, and the baseball and softball fields.
The goal of our snow removal operations is to provide safe parking lots, sidewalks, and steps before 7 a.m. and maintain them during the course of a snow event. Please report any unsafe conditions to Security at (585) 385-8111.