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Frequently Asked Questions

St. John Fisher College is continuing to monitor the spread of novel coronavirus 2019 (COVID-19) as the situation develops.

Topic Areas

General QuestionsHealth and Medical QuestionsClasses and AcademicsHuman Resources and Employee Information

General Questions

Is the College closing?

Is the College closing?

While the College remains open, we will transition to online and alternative formats for the remainder of the semester, effective Monday, March 23.

Is Fisher planning to cancel classes?

Is Fisher planning to cancel classes?

No. Course delivery will move to an online format for the remainder of the semester. Visit our Faculty Resources and Student Resources pages for additional information.

Are campus events being canceled or postponed?

Are campus events being canceled or postponed?

Yes. All College activities and events, both on and off campus, are suspended until further notice.

Will commencement be canceled?

Will Commencement be canceled? 

We will provide an update about Commencement no later than Friday, April 3.

When can I move out of my residence hall?

When can I move out of my residence hall?

You will need to make an individual appointment to have access to your room before 6 p.m. Sunday, March 22.

Given Governor Cuomo's latest executive order issued on Friday, March 20, we are suspending all residence hall check-outs as of 6 p.m. on Sunday, March 22. Appointments scheduled after March 22 will be canceled and rescheduled at a later date.

  • If you need to return to campus to move out and want to come move out by 6 p.m. on March 22:
    Appointments are still available for 8 a.m. - 6 p.m. on Saturday and Sunday. Please complete the Residence Hall Room Check-Out Form in ResLife Online to make an appointment or to change your originally scheduled date.
  • If you need to return to campus to move out and CANNOT move out by March 22:
    Your belongings will be secure in your room and once the governor's order is lifted, we will be back in touch to make arrangements for checking out.
  • If you have already moved out of your residence hall room and do not need to return to campus:
    Please complete the Residence Hall Room Check-Out Form in ResLife Online ASAP so we know you have moved out and to review instructions on how to return your room key. Once you fill out the form, we will also stop emailing you about checking out.

These move out instructions are based on the federal, state, and county guidance we've received. Please continue to watch your email for any changes before returning to campus to get your things. Should there be changes or further restrictions to access to the residence halls, remain assured your belongings will remain secured in your residence hall room.

I’m a work study student. Can I still work and if not, will I still be paid?

I’m a work study student. Can I still work and if not, will I still be paid?

In compliance with the College's plan for employees to work from home, student workers are also not permitted to work on campus after March 20.

In accordance to the guidelines released by the Federal Government, the College will continue to pay Federal Work Study funds to students that had specific work hours already scheduled. The guidelines for pay include both Work Study students who cannot perform their work and those who may be able to work remotely. In either case, these students will be paid for scheduled work.

For clarification, students will not be paid based on hours that they were eligible to work (based on their individual financial situation) nor the average hours worked per week. Supervisors will complete and submit the time sheet for each of their students in accordance with the payroll schedule. Students can check their remaining work study eligibility on Fish 'R' Net under the Financial Aid menu.

Supervisors that would like to check on their students remaining work study eligibility, can email Kelly Gionta at kgionta@sjfc.edu.

Will I receive a refund for housing or meal plans?

Will I receive a refund for housing or meal plans?

We are working on policies to issue refunds and/or credits for room and board charges and we will share those details with students and families as soon as they become available.

Is the Athletic Center open?

Is the Athletic Center open?

The Ralph C. Wilson, Jr. Athletic Center will be closed until further notice.


Classes and Academics

What are the details of the new grading policy?

What are the details of the new grading policy?

For the spring 2020 semester, all undergraduate students will have the option to convert their course letter grade to a S-P-U. The letter grade designations for S-P-U are:

  • S    Satisfactory – Equivalent to A, B, or C.  Earns credit, is not included in GPA calculations.
  • P    Passing - Equivalent to C-, D, or D-.  Earns credit, is not included in GPA calculations.
  • U   Unsatisfactory – Equivalent to F, does NOT earn credit, is NOT included in GPA calculations.

If you are a returning spring ’20 study abroad student, you will follow the revised grading policy you received in a separate notification from Dr. Stella Plutino-Calabrese on March 20.

The decision to change to a S-P-U can be made after grades have been posted and can be applied to any, or all, of your full semester or second seven week session courses.  In other words, you may pick a traditional letter grade for some classes and choose the S-P-U for others.  For graduating seniors, this decision must be made by May 9.  All other students will have until May 31 to decide.  We encourage all students to consult with their academic advisor before making a decision to use the S-P-U option.  There may be courses that lead to licensure that must have letter grades for certification.

Please be aware that S and P grades will not count toward either Dean’s List or Latin Honors because they are not included in the GPA calculation.

Is the library open?

Is the library open?

The library is closed and staff is transferring to fully online services including research help, instruction, interlibrary loan of electronic materials, etc. For more information, refer to the Library Emergency Remote Support Guide or contact libraryreference@sjfc.edu or libaccess@sjfc.edu.

What if I don’t have internet access?

What if I don’t have internet access? 

You may be able to access your online courses using your phone or tablet devices with a cellular connection, either through a browser or through the Blackboard app. While we cannot guarantee this covers all students, we believe it does cover the vast majority. Students who need additional IT support should fill out a Student Technology Needs Form.

I don’t have a suitable computer to work from home. What do I do?

I don’t have a suitable computer to work from home. What do I do?

Please let your instructor(s) know about your difficulty and request help through OIT by using the Student Technology Needs Form.

What is Zoom-bombing and how can I prevent it?

What is Zoom-bombing and how can I prevent it?

Zoom-bombing is the name given to uninvited participants joining a meeting and causing disruptions or sharing inappropriate material. Sharing Zoom meeting links on social media or other public forums makes your event public; anyone with the link can join the meeting. Below are two tips to prevent unwanted participants from disrupting your meeting:

Lock the Meeting - It’s always smart to lock your front door, even when you’re inside the house. When you lock a Zoom Meeting that’s already started, no new participants can join, even if they have the meeting ID and password (if you have required one).  From the manage participants pane at the bottom of the Zoom window, click on More, and select Lock meeting.

Remove Participants - Dismiss a participant from the meeting.  They won’t be able to rejoin unless you allow participants and panelist to rejoin (a setting under In-Meeting (Basic) from your profile).  Hover your mouse pointer over a participant and click More for options, then click Remove.

For more information please reference OIT’s Knowledge Base article at https://sjfc.teamdynamix.com/TDClient/1811/Portal/KB/ArticleDet?ID=33165.

Will all my courses be available on Blackboard?

Will all my courses be available on Blackboard?

Blackboard is the home-base for online learning activity at Fisher. You should be able to find each of your courses on Blackboard, including communication from your instructor on how your course will be transitioned to the online environment.

See the Online Coursework Resources page for detailed information.

How do I access tutoring resources?

How do I access tutoring resources?

Tutoring services will continue to be available for you throughout the semester. To request a tutor, use the "raise a hand" option in FisherLink. You will be put in touch with a tutor who can work with you via email or Google Hangouts, which can be accessed via the mySJFC Launchpad.

To access all services, "raise a hand" in FisherLink [gdoc].

For more information, contact Dr. Theresa Nicolay at (585) 385-8147 or tnicolay@sjfc.edu.

Accounting Tutoring

Supervisor: Jiayan Li, Accounting Department
Undergraduate tutors provide one-on-one assistance with all levels of accounting courses.

Chemistry Tutoring

Supervisor: Nahyr Rovira-Figueroa, Chemistry Department
Undergraduate tutors provide assistance with Chemistry 103, 104, 120, 201, and 214.

Finance Tutoring

Supervisor: Patricia Wollan, Finance Department
Undergraduate tutors provide assistance with finance courses and Bloomberg Terminal.

Math Center

Director: Anne Geraci, Mathematics, Computer Science, & Statistics Department
Undergraduate tutors provide assistance with all courses involving quantitative content, including mathematics, computer science, statistics, data science, and entry-level economics.

Writing Center

Director: Theresa Nicolay
Undergraduate tutors assist students during all stages and aspects of the writing process.

Professional assistance is also available for multilingual learners and graduate students.

Tutoring Center

Director: Theresa Nicolay
Additional assistance is provided by undergraduate peer tutors for courses not encompassed by services listed above (e.g. biology, modern languages, psychology).

How can I contact CCAP advisors during online instruction?

How can I contact CCAP advisors during online instruction?

Academic Planning

For academic planning and career assistance you can make an appointment in FisherLink. Appointments will be held by email, phone, or skype.

Career Readiness

If you are seeking help with résumés, cover letters, job/internship search, interview prep and other topics directly related to career readiness, you can make appointments via FisherLink, or you can directly email ccap@sjfc.edu to request help from Tracy Sullivan, Jamie Canfield, or Julia Overton-Healy. Support will be provided by phone, email, and skype.

Career Accelerator Awards

Questions regarding Career Accelerator Awards should be directed to Julia Overton-Healy at joverton-healy@sjfc.edu.

Will accessibility services still be available to me during online instruction?

Will accessibility services still be available to me during online instruction?

Contact Joy Breeden at jbreeden@sjfc.edu or (585) 385-7272 for support questions as you continue your studies online.

What is the status of First Generation or Service Scholar service activities?

What is the status of First Generation or Service Scholar service activities?

All service activities for First Generation and Service Scholars are temporarily suspended effective Friday, March 13. Community partners and site supervisors have been notified of the temporary suspension of services.

For students with remaining service hours to fulfill, you will not be penalized. However the Institute for Civic and Community Engagement will reach out next week with reading and writing assignments as an alternative assignment. All will be published online through Blackboard, and will be congruent with hours remaining. The hours will be taken from Mobile Serve, so as you leave campus, please make sure all hours are up-to-date, in the system, and signed off by your supervisor in order to count. This new component of our program will begin at the same time online coursework commences, Monday March 23. If you have fulfilled your service requirements, you will not be required to do these alternative assignments.

Is my nursing clinical placement canceled?

Is my nursing clinical placement canceled?

Effective immediately, clinical affiliation partners have suspended all nursing and mental health counseling clinicals.

Is my student teaching work canceled?

Is my student teaching work canceled?

Due to the county-wide school closures, student teaching placements have been canceled.


Human Resources and Employee Information

What do I do if I have traveled to high risk regions as identified by the CDC, and need to self-quarantine?

What do I do if I have traveled to high risk regions as identified by the CDC, and need to self-quarantine?

If you have traveled to high risk regions as identified by the CDC, and need to self-quarantine you should:

  • Report that information using the Travel Report Form.
  • Immediately notify your supervisor or department chair.
  • Immediately notify the Office of Human Resources at humanresources@sjfc.edu who will assist you in implementing your quarantine.

The most current list of high risk regions that have been issued a CDC level 3 travel advisory can be found on the CDC's Coronavirus Disease 2019 Information for Travel page.

Are employees working from home?

Are employees working from home?

Our goal is to do our part to mitigate community transmission. With this in mind, all faculty and staff will move to a work from home period beginning Monday, March 23 through Friday, April 3, at which point we will reevaluate this plan. Pay will continue as normal and employees will not be asked to use paid absence or vacation times.

As an employee, what steps do I need to take to enable remote access?

As an employee, what steps do I need to take to enable remote access?

All faculty and staff have been granted VPN access to enable working from home. In order to access your office PC remotely, you must connect to VPN first, and then launch Remote Desktop Connection by clicking the Start button and typing "Remote Desktop" and selecting Remote Desktop Connection. In the Remote Desktop Connection window you need to type in your office computer name followed by .academia.sjfc.edu. Example: wx-jdoe.academia.sjfc.edu

Enter your Fisher credentials in the following format:

Academia\jdoe
Password

You should then be able to view your office computer desktop. If you have any issues, please contact the Service Desk at oitservicedesk@sjfc.edu or (585) 385-8016. For more information, refer to OIT's Remote Desktop help topic.

How do I forward my office phone to my personal phone during the work-from-home period?

How do I forward my office phone to my personal phone during the work-from-home period?

To enable you to receive calls to your office phone while off campus, you can forward your office line to an outside number, with supervisor approval. To forward a line, press the CFwdAll or Forward all button on your phone and then enter the full number, starting with 9, then 1, then the area code and number. (Example 915853858016) and then press the CFwdAll or Forward all button again. To cancel call forwarding, just press the same CFwdAll or Forward all button again. For more information, refer to OIT's Telephone - Voicemail/VOIP help topic.

If I have an existing medical condition or concern that may put me at higher risk for the coronavirus, what should I do?

If I have an existing medical condition or concern that may put me at higher risk for the coronavirus, what should I do?

You should advise your supervisor and provide your doctor's documentation regarding your request for accommodation to the Office of Human Resources humanresources@sjfc.edu. These requests will be addressed on a case by case basis.

How will I be paid if I am required to self-quarantine for 14 days?

How will I be paid if I am required to self-quarantine for 14 days?

We assure you that you will be compensated during the self-quarantine. You must first notify your supervisor or department chair, who will help you determine next steps based on your circumstances and position.

If you do not show symptoms, you will be expected to work from home if possible. Talk with your supervisor for a determination regarding whether or not your work can be done from home. Your supervisor will also update you on which time codes and special time reporting procedures you will need to use.

If it is not possible for you to work from home, as determined by your supervisor or department chair, the College will provide a special pay code to ensure full pay during the defined 14 day quarantine period. Please note that faculty who do not normally need to report time will need to report quarantine time in order to meet the College’s tracking requirements.

If you will be working from home but do not have a laptop, the Office of Information Technology is prepared to provide you with one if needed, as well as remote access.

If you show symptoms, you will record paid absence (sick time). If your medical provider indicates that you are still medically unable to work after the seven day disability waiting period, you will need to report your disability claim to Hartford, per our standard policy. For information on disability reporting, please contact Human Resources. For full-time staff employees, if you do not have enough paid absence to cover the waiting period, the College will provide a special pay code to ensure your full pay during that time.

As stated above, faculty who do not normally need to report sick time will need to report quarantine time in order to meet the College’s tracking requirements. For information on faculty medical leave and reporting, please contact Human Resources.


Health and Medical Questions

What are the symptoms of the coronavirus?

What are the symptoms of the coronavirus?

Coronavirus Symptoms
  • Cough
  • Fever (100.4)
  • Difficulty breathing
How can I protect myself and help prevent the spread of the coronavirus?

How can I protect myself and help prevent the spread of the coronavirus?

Prevention

The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC's recommendations for using a facemask.
    • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including coronavirus.
    • Facemasks should be used by people who show symptoms of coronavirus to help prevent the spread of the disease to others.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

Source: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html

What should I do if I begin to experience symptoms?

What should I do if I begin to experience symptoms?

Students

Students should contact their health care providers and follow their medical advice.

Employees

Should you begin to experience symptoms, even if you have not traveled, contact your health care provider and follow their medical advice. If you are directed by your health care team to self-quarantine, you are required to report this to your supervisor or department chair as well as the Office of Human Resources who will assist you in implementing your quarantine.