Dining Services FAQs

Female student with food in dining hall

Who has to be on a meal plan & what are the benefits?

If you are a resident student, you are required to be on a meal plan. The meal plans are designed with you in mind offering dining convenience, ample hours of service, and a variety of food selections in a social setting that is safe and clean. You may dine, snack, answer email, enjoy wi-fi access, and never pay sales tax on food purchases when using your meal plan.

When does the meal plan begin & end?

Your meal plan begins with lunch on the first day of classes each semester. Your plan concludes on the last day of scheduled finals each semester. No part of your meal plan (blocks, flex or guest passes) rolls over from semester to semester. No unused part of your meal plan (blocks, flex or guest passes) will be refunded at the end of the semester.

Why are students in residence halls required to be on a plan?

Residence halls have rules regarding cooking in resident rooms due to local fire and safety ordinances. The dining halls are designed to promote interaction and socialization among you and your classmates and the meal plan guarantees that there will be a variety of dining choices for you.

What if I'm too sick to get to the dining hall?

If you are sick and unable to leave your room to eat, a manager will allow a roommate or friend to bring you your meal.

What if I have food related issues or special dietary needs?

Whether it's an allergy, a medically prescribed diet, adherence to religious food laws, or you choose to maintain a vegan diet, the Dining Services team is eager to hear from you. Please contact us at least two weeks before your arrival on campus or immediately following an unforeseen change in diet so we can adequately plan your menu.

How do I use my meal plan card?

Each time you visit a food service location, give your meal card to the cashier. A computerized data terminal reads your account number from the card and deducts the sale from your prepaid meal plan. Every time you make a purchase, your balance will appear on your printed receipt. You can also check your balance without making a purchase by asking any cashier to query your card. Your balance is always up-to-the minute because the system runs on real time.

For your protection, if Dining Services personnel notice that anyone other than you attempting to use your card, it will be confiscated and given to Campus Security. The incident will be reported to Campus Security and Student Affairs. If you would like to purchase a meal for a guest, you must be present with your card.

What if I want to change my meal plan?

You may make changes to your meal plan on ResLife Online at the very beginning of each semester.

What do I do if I lose my meal card?

For your security, as soon as you realize that you do not have physical control of your card, it is essential that you report the card lost to the Ward-Haffey Security Office.

What locations can I use my card?

In addition to the "all-you-can-eat style" Ward-Haffey and Murphy Hall, there are other dining options. The Cyber Café, located in the Golisano Academic Gateway, offers Starbucks coffee, lattes and cappuccinos, hot and cold breakfast and lunch items and a large selection of Grab & Go items. The Café is also open and available during the Weekend College program. The Fishbowl, located in Michaelhouse, offers all your favorite grill items and shakes. Cardinal Café features paninis, smoothies, fresh squeezed juices, and much more.

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