Office of Information Technology

Help Desk

The Help Desk is the primary contact for all support issues.

  • Email: helpdesk@sjfc.edu
  • Help Desk Online: helpdesk.sjfc.edu
  • Phone: (585) 385-8016
  • Location: Basement of Kearney Hall in K-053
  • Hours: Monday-Friday: 7:30 a.m. - 10 p.m.
    Saturday: 8 a.m. - 5 p.m.
    Sunday: Closed

Check out our Help Desk help topic for more information.

Student Resources
Student Resources.
Manage various academic and administrative aspects of your college account with Fish 'R' Net. Blackboard allows faculty to provide students with course materials, discussion boards, and more. Student Gmail is available from the Fisher intranet page. Check for real-time lab computer availability.
Faculty Resources
Faculty Resources.
Banner supports all major business and student functions. Blackboard accounts are generated automatically; OIT can assist with login or password problems. Labs and classroom resources and requests for Media equipment. Accessing support for Email-Outlook account on-campus or Webmail for off campus email access. Technology training classes or online video tutorials are available.
Staff Resources
Staff Resources.
The OIT Help Desk is available to assist you with your technology needs. Banner supports all major business and student functions. Accessing support for Email-Outlook account on-campus or Webmail for off campus email access. Technology training classes or online video tutorials are available.
Visitor Information
Visitor Information.
While on campus you're free to use our wireless network. We have many “SMART” classrooms and other venues that are used by visiting organizations and guests. If you need assistance contact the OIT Help Desk at (585) 385-8016.

Google Apps for Faculty and Staff

Drive | Sites | Mail | Calendar | Help


Email Management

Fri., September 26, 2014 at 9:30 AM
Course Description: This course will provide users with the tools needed to evaluate, organize, and take control of their Inbox. Every email message requires some type of action, by setting up a straightforward easy to use email reference system, differentiate reference information versus action information. The use of the "Four D's"; Delete it, Do it, Delegate it, and Defer it will help users in the processing of email and quickly help you decide what action is needed and how to remove it from your Inbox. Target Audience: Outlook Users Class Limit: 6 Register for this Session
Please note the date and time for this course in the registration form

Event Details


MS Excel 2013 - 10 New Awesome Features

Fri., September 26, 2014 at 1:30 PM
Course Description: The Start screen, left edge displays recently used worksheets and a list of templates appear and can be pinned. Flash Fill tool detects patterns and enters data that follows a pattern. Recommended Charts shows a subset of chart types that are appropriate to the data that is selected. The Quick Analysis tool shows a range of tools for analyzing the data. A click of a mouse key can create a meaningful PivotTable by using the Recommended PivotTables. Power View is integrated and is typically used for analyzing large quantities of data from external data sources. Sharing files and work with other people via SkyDrive, share a to-do list, event planning worksheet with social network. Target Audience: Intermediate Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


Analyzing Data Using PivotTables and PivotCharts

Fri., September 26, 2014 at 1:30 PM
Course Description: A PivotTable can quickly combine and compare data, enable you to select data in an interactive way. Each column of data becomes a field that can be used in a PivotTable. A PivotTable can automatically sort, count, and total the data from an Excel spreadsheet and create a second table displaying the summarized data. New features of 2010 include Show Values (a way to try out several different calculations), six new calculations, and the ability to turn on or off visual totals.

Target Audience: Intermediate (Faculty and staff) Class limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


Mail Merge - Word 2013

Mon., September 29, 2014 at 1:30 PM
Course Description: In this course we will begin using the Mail Merge Wizard to create letters, envelopes, labels, and personalized email messages. Topics that will be covered include: creating a data source, filtering a list of recipients, inserting fields, and previewing and completing the Mail Merge process. Target Audience: Intermediate Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


iPad

Tue., September 30, 2014 at 4:30 PM
Course Description: This course is designed for anyone interested in learning about the tablet and those who already have one. Initial how-to about features and functions of the iPad - then it’s all about the Apps - educational/business/recreation. Bring one if you have one and any questions - learn and explore the power of the iPad. Target Audience: Everyone Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


Livescribe Smartpen 3

Wed., October 01, 2014 at 9:30 AM
Course Description: Livescribe 3 Smartpen writes like a premium ballpoint pen and pairs with your tablet or smartphone. The Livescribe mobile app pairs with the Smartpen 3, instantly syncing everything you write on paper directly onto your iPhone/iPad.  Convert handwritten notes to text with a swipe!  
Compatible Devices: iPad 3rd and 4th Gen, iPad Air, iPad Mini, iPhone 4s, iPhone 5/5s/5c, iPod touch 5th Gen Target Audience: Everyone Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


iPhone

Thu., October 02, 2014 at 4:30 PM
Course Description: This course is designed for anyone interested in learning more about the iPhone and what it can do. Even if you have been using an iPhone for a while you will pick up a trick or two! Target Audience: Everyone Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


 

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