Health & Wellness Center FAQs
How do I contact someone at the Health & Wellness Center?
If you need to contact someone at the Health & Wellness Center, you can find their information on the Health & Wellness Center Staff page.
Can I come to the Health & Wellness Center any time without an appointment?
While the registered nurse is available during the day for walk-ins (except during lunch time and clinic hours), it is usually better to make an appointment. Nurse practitioners and M.D.s see patients by appointment only. Walk-In mental health crisis appointments are available Monday - Friday, 9 a.m. - 5 p.m.
Who has access to my medical file?
The only people who have access to your medical files are the medical staff of the Health & Wellness Center. Each staff member of the Health & Wellness Center is bound by the laws of confidentiality and has signed statements obligating them to keep all information confidential. All of your information is kept strictly confidential and is not shared with anyone else at the College or with your parents without your express written permission. Learn more about Confidentiality at the Health & Wellness Center.
Does the Health & Wellness Center charge any fees for the services available?
Everything is free of charge at the Health & Wellness Center with the exception of lab work. Any labs that are done and sent out will be charged to your insurance. You are ultimately responsible for any amount not covered by your insurance.
What birth control options are available at the Health & Wellness Center?
Condoms are available free of charge and are kept in the waiting room. Birth control pills/patches etc. may be prescribed by a nurse practitioner after a complete exam. The practitioner will write the appropriate prescription for you to take to the local pharmacy for dispensing.
Does the Health & Wellness Center have a pharmacy?
The Health & Wellness Center stocks some common antibiotics for dispensing by the practitioners on an as needed basis. We also have a program with Wegmans whereby a prescription can be called into the the Wegmans pharmacy at a nearby store location, and they will deliver the prescription to the Health & Wellness Center for you to pick up. For more information, refer to our Medication/Prescription Delivery Service.
Does the Health & Wellness Center do any testing for sexually transmitted diseases?
The Health & Wellness Center will test for STDs by request after being evaluated by a nurse practitioner. The most common tests done are for Gonorrhea, Chlamydia, and HIV. Gonorrhea and Chlamydia tests are done by either urine sample or cervical culture during a pap smear. HIV is done only by a blood draw. You are responsible for all charges for lab work sent out. All testing is kept strictly confidential and you must return to the Health & Wellness Center (by appointment) for all HIV results (either negative or positive) and for positive results of other tests. Negative results for other tests may be given by either phone or email with your consent.
Does the Health & Wellness Center give students notes to excuse them from class?
It is the student's responsibility to discuss missed classes with his/her instructor(s). For more information, please review the full Medical Excuse Policy [pdf].
Does the Health & Wellness Center provide mental health counseling?
The Health & Wellness Center has two full-time mental health counselors available by appointment, offering a number of mental health services. There is no charge mental health counseling.
If you feel you are in need of counseling, please don't hesitate to make an appointment.
What happens if I get sick or hurt after the Health & Wellness Center is closed?
If you have an emergency and you are off campus you should call 911 immediately. If you are on campus, Security can be contacted for an emergency at (585) 385-8111. The security officers are all trained in first aid and carry a supply of first aid equipment with them. In addition, FONE MED is an on-call triage service (on-call RN) that is available to answer medical concerns that may arise when the Health & Wellness Center is not open. The service is not for emergencies. FONE MED can be reached at (877) 799-6838.
For more information, refer to our After Hours Care page.
What are the Health & Wellness Center's hours?
The Health & Wellness Center is open during the fall and spring semesters Monday - Friday from 9 a.m. - 5 p.m. daily. Summer and school break hours can be determined by calling us at (585) 385-8280. Refer to our Hours & Location page for more information.
Who staffs the Health & Wellness Center?
The Health & Wellness Center is staffed daily by a nurse practitioner, an office manager, a full-time medical clerk, and a registered nurse. In addition, an M.D. is available four evenings a week and nurse practitioners are available daily. Two mental health counselors are available by appointment Monday through Friday. You can find more information on the Health & Wellness Center Staff page.
What is the difference between a registered nurse and a nurse practitioner?
A registered nurse can triage and assess health problems, perform health assessments, teach and counsel on health issues, and execute medical regimens are prescribed by M.D.s and nurse practitioners. A nurse practitioner is a registered nurse who has earned a special certification through additional education and experience. Nurse practitioners may diagnose, treat, and prescribe within their specialty area of practice.