Help Topics
All topics tagged: help desk
Academic Computing Lab Rules
Topics covered: Computer Use, Computer and Email Accounts, User Responsibilities, and Printing
tags: labs
topic audience: student,
Accessible Software/Workstations
Software and hardware support for all students
tags: labs
software
personal use
training
topic audience: student,staff,faculty,
Accounts
All students, faculty, and staff members will receive a network account, which provides you with access to email, network storage space for personal and web storage, and/or Blackboard.
tags: services
network
topic audience: student,staff,faculty,
Accounts - Guests
Computer logon information
tags: network
topic audience: staff,faculty,
Add a network printer
The following document will demonstrate to the user how to install a network printer to enable printing to shared network printers.
tags: printing
topic audience: staff,faculty,
Blackboard
Blackboard is a learning management system that connects students and faculty. Professors use Blackboard to post course documents, assignments, class announcements, etc...
tags: services
Blackboard
topic audience: student,faculty,
Cell Phones or Smart Phones
For certain positions at the college a cell phone or Blackberry is required for the individual to complete her/ his job. SJFC provides these individuals with a cell phone or Blackberry that is paid for by the college.
tags: telephone
topic audience: staff,faculty,
Computer Lab Software Requests
How to get the software you need for your class installed on lab machines.
tags: labs
software
topic audience: student,faculty,
Computer Labs
Campus computing labs are open to currently enrolled students, faculty, and staff.
tags: services
labs
topic audience: student,staff,faculty,
Computer Replacement/Upgrade Process
OIT manages the replacement and upgrade of all laptops and desktop computers owned by SJFC.
tags: computers
purchasing
topic audience: staff,faculty,
Configuring Spam Quarantine - Faculty/Staff
Waiting for an email message? Learn how to choose different options for email message delivery.
tags: spam
email
topic audience: staff,faculty,
Connect to wireless (WiFi) on campus
Can't connect to SJFC network? Need help logging on to our wireless network, step by step instructions.
tags: network
wireless
topic audience: student,staff,faculty,
Creating Network Folder Shortcuts
This document will help you to create a shortcut that will allow you to access specific network folders right from you desktop.
tags: network
topic audience: staff,
Establishing a VPN connection to the SJFC network
A virtual private network (VPN) is a network connection that provides faculty and staff access to the SJFC network.
tags: network
remote access
topic audience: staff,faculty,
Faculty, Staff Support
OIT provides technical support to faculty and staff offices, including hardware, software, printing, and peripheral devices (including scanners, etc.).
tags: services
faculty
topic audience: staff,faculty,
I am a new student logging on for the first time.
New students, first time log on information start here!
tags: network
password
email
Blackboard
topic audience: student,
Laptop programs
Questions regarding a laptop you received from a specific program, i.e., Science Scholars, GEDA, Ed.D., and some Nursing students
tags: services
students
topic audience: student,
OIT Help Desk
The OIT Help Desk is available to assist you with your technology questions.
tags: services
help desk
topic audience: student,staff,faculty,
Printing
OIT supports printing in all labs on campus
tags: services
printing
topic audience: student,staff,faculty,
Recycling Electronics
OIT contracts a licensed and certified electronics recycler to recycle all old equipment.
tags: computers
topic audience: staff,faculty,
Remote Assistance
OIT provides Remote Assistance by using PC Anywhere
tags: software
office
training
services
topic audience: staff,faculty,
Remote Desktop
SJFC provides faculty and staff the ability to access from remote locations (i.e. home, when traveling) the SJFC network and their own office desktop computer via two services, Remote Access (VPN) and Remote Desktop (RDP).
tags: services
remote access
topic audience: staff,faculty,
Reset Passwords
Locked out, need to reset your password(s)...
tags: password
network
topic audience: student,staff,faculty,
Reset Your Banner Password
Instructions on how to change your Banner password.
tags: banner
password
topic audience: staff,
Student Computer Purchase Recommendations
Computer recommendations and resources for On Campus, Online and Pharmacy students.
tags: computers
personal use
topic audience: student,
Telephony
OIT provides telephone services across the campus.
tags: telephone
services
topic audience: staff,faculty,
Turnitin
Turnitin is a web based plagiarism prevention system, allowing professors and students to check assignments for plagiarism.
tags: training
TurnitIn
topic audience: student,faculty,