Help Topics

All topics tagged: help desk

Academic Computing Lab Rules

Topics covered: Computer Use, Computer and Email Accounts, User Responsibilities, and Printing

tags: labs
topic audience: student,

Accessible Software/Workstations

Software and hardware support for all students

tags: labs software personal use training
topic audience: student,staff,faculty,


All students, faculty, and staff members will receive a network account, which provides access to email, network storage space for personal and web storage, and/or Blackboard.

tags: services network
topic audience: student,staff,faculty,

Accounts - Guests

Computer logon information

tags: network
topic audience: staff,faculty,

Add a network printer

The following document will demonstrate to the user how to install a network printer to enable printing to shared network printers.

tags: printing
topic audience: staff,faculty,


Blackboard is a learning management system that connects students and faculty. Professors use Blackboard to post course documents, assignments, class announcements, etc...

tags: services Blackboard
topic audience: student,faculty,

Cell Phones or Smart Phones

For certain positions at the college a cell phone or Blackberry is required for the individual to complete her/ his job. SJFC provides these individuals with a cell phone or Blackberry that is paid for by the college.

tags: telephone
topic audience: staff,faculty,

Computer Lab Software Requests

How to get the software you need for your class installed on lab machines.

tags: labs software
topic audience: student,faculty,

Computer Labs

Campus computing labs are open to currently enrolled students, faculty, and staff.

tags: services labs
topic audience: student,staff,faculty,

Computer Replacement/Upgrade Process

OIT manages the replacement and upgrade of all laptops and desktop computers owned by SJFC.

tags: computers purchasing
topic audience: staff,faculty,

Configuring Spam Quarantine - Faculty/Staff

Waiting for an email message? Learn how to choose different options for email message delivery.

tags: spam email
topic audience: staff,faculty,

Creating Network Folder Shortcuts

This document will help you to create a shortcut that will allow you to access specific network folders right from you desktop.

tags: network
topic audience: staff,

Establishing a VPN connection to the SJFC network

A virtual private network (VPN) is a network connection that provides faculty and staff access to the SJFC network.

tags: network remote access
topic audience: staff,faculty,

Faculty, Staff Support

OIT provides technical support to faculty and staff offices, including hardware, software, printing, and peripheral devices (including scanners, etc.).

tags: services faculty
topic audience: staff,faculty,

I am a new student logging on for the first time.

New students, first time log on information start here!

tags: network password email Blackboard
topic audience: student,

Laptop programs

Questions regarding a laptop you received from a specific program, i.e., Science Scholars, GEDA, Ed.D., and some Nursing students

tags: services students
topic audience: student,

OIT Service Desk

The OIT Service Desk is available to assist you with your technology questions.

tags: services help desk
topic audience: student,staff,faculty,

Remote Assistance

OIT provides Remote Assistance by using PC Anywhere

tags: software office training services
topic audience: staff,faculty,

Remote Desktop

SJFC provides faculty and staff the ability to access from remote locations (i.e. home, when traveling) the SJFC network and their own office desktop computer via two services, Remote Access (VPN) and Remote Desktop (RDP).

tags: services remote access
topic audience: staff,faculty,

Reset Passwords

Locked out, need to reset your password(s)...

tags: password network
topic audience: student,staff,faculty,

Reset Your Banner Password

Instructions on how to change your Banner password.

tags: banner password
topic audience: staff,

Student Computer Purchase Recommendations

Computer recommendations and resources for on-campus, online, and Pharmacy students.

tags: computers personal use
topic audience: student,


OIT provides telephone services across the campus.

tags: telephone services
topic audience: staff,faculty,

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