Help Topic Detail

OIT Help Desk

To better serve our students, faculty and staff we have partnered with an outside provider to offer 24/7 technical support by calling (585) 385-8016. The walk-up help desks, located in the Academic Computing Center in the basement of Kearney and the Learning Commons on the first floor of the library, are open:

  • Kearney K053-weekdays 7:30 a.m. to 10:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. when classes are in session.
  • Library main floor-weekdays 7:45 a.m. to 10:00 p.m., Saturday 9:00 a.m. to 5:00 p.m. and Sunday 12:00 p.m. to 5:00 p.m.

We are excited to offer the extended support hours and look forward to any feedback you can provide on your experience. If you have any questions regarding the 24/7 help desk support please contact the help desk at or (585) 385-8016.

Additional Resources/Links:

Introducing the friendly and courteous Help Desk team, ready to assist you!

Brenda Gilasso, Help Desk Coordinator Learning Commons Help Desk , first floor of library
From Left to Right: Brenda Gilasso, Help Desk Coordinator and Kelly Sullivan, Help Desk Analyst (not pictured)

Help Desk Student Worker of the Month: Marko

Student Workers:

Ben  Chloe  Christopher  Danielle
From Left to Right; Ben, Chloe, Christopher, and Danielle

Frederic  Jack  Jacob  Jenna
From Left to Right: Lauren, Jack, Jacob, and Jenna

Jess  Justine  Katelyn  Kevin
From Left to Right: Jess, Justine, Katelyn, and Kevin

Kimberely  Maddy  Marco  Matthew
From Left to Right: Kimberly, Maddy, Marko, and Matthew

Meghan  Melody Li  Taylor  William
From Left to Right: Meghan, Melody Li, Taylor, and William

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