Help Topic Detail

OIT Help Desk

To better serve our students, faculty and staff we have partnered with an outside provider to offer 24/7 technical support by calling (585) 385-8016. The walk-up help desks, located in the Academic Computing Center in the basement of Kearney and the Learning Commons on the first floor of the library, are open:

  • Kearney K053-weekdays 7:30 a.m. to 10:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. when classes are in session.
  • Library main floor-weekdays 7:45 a.m. to 10:00 p.m., Saturday 9:00 a.m. to 5:00 p.m. and Sunday 12:00 p.m. to 5:00 p.m.

We are excited to offer the extended support hours and look forward to any feedback you can provide on your experience. If you have any questions regarding the 24/7 help desk support please contact the help desk at helpdesk@sjfc.edu or (585) 385-8016.

Additional Resources/Links:


K053 Help Desk Learning Commons Help Desk , first floor of library

Kearney K053 Help Desk (left) and Learning Commons Help Desk, first floor of library (right).


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