Office of Information Technology

Help Desk

The Help Desk is the primary contact for all support issues.

  • Email: helpdesk@sjfc.edu
  • Help Desk Online: helpdesk.sjfc.edu
  • Phone: (585) 385-8016
  • Location: Basement of Kearney Hall in K-053
  • Hours: Monday-Friday: 7:30 a.m. - 10 p.m.
    Saturday: 8 a.m. - 5 p.m.
    Sunday: Closed

Check out our Help Desk help topic for more information.

Student Resources
Student Resources.
Manage various academic and administrative aspects of your college account with Fish 'R' Net. Blackboard allows faculty to provide students with course materials, discussion boards, and more. Student Gmail is available from the Fisher intranet page. Check for real-time lab computer availability.
Faculty Resources
Faculty Resources.
Banner supports all major business and student functions. Blackboard accounts are generated automatically; OIT can assist with login or password problems. Labs and classroom resources and requests for Media equipment. Accessing support for Email-Outlook account on-campus or Webmail for off campus email access. Technology training classes or online video tutorials are available.
Staff Resources
Staff Resources.
The OIT Help Desk is available to assist you with your technology needs. Banner supports all major business and student functions. Accessing support for Email-Outlook account on-campus or Webmail for off campus email access. Technology training classes or online video tutorials are available.
Visitor Information
Visitor Information.
While on campus you're free to use our wireless network. We have many “SMART” classrooms and other venues that are used by visiting organizations and guests. If you need assistance contact the OIT Help Desk at (585) 385-8016.

Google Apps for Faculty and Staff

Drive | Sites | Mail | Calendar | Help


MS OneNote 2013

Tue., September 23, 2014 at 9:30 AM
Course Description: OneNote allows users to collect, organize and share information in a non-traditional document format. Clip a screen shot, send a web page or an entire document to a notebook section with the improved Send to OneNote tool. Embed an Excel spreadsheet or a Visio diagram and update the data or drawing from OneNote. Insert an online picture directly from Flickr and other online service without saving the picture to your computer first. Integration with Outlook is improved; connect your notes directly to an Outlook meeting invitation. Target Audience: Intermediate Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


MS PowerPoint 2013 - Modern Style Interface

Tue., September 23, 2014 at 1:30 PM
Course Description: The Start screen is packed with options including templates, a link to your online SkyDrive account, a list of recently accessed files, and an Open Other Presentations link. The new Themes have a small subset, providing variations in color and design elements. Merge Shapes features are accessible by selecting the Drawing Tools; create your own custom shapes by combining and merging simple shapes. Video input/output is improved and supports the .MP4 and .MOV formats for playing video. Presenter View can be accessed by pressing Alt +F5 even on a single monitor. Look close-up into an area on a slide with the new Zoom option, as well as a new laser pointer tool. Present online with the new Office Presentation Service. Target Audience: Intermediate Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


MS Word 2013 - Easy Features Everyone Can Use

Wed., September 24, 2014 at 9:30 AM
Course Description: The new Design tab consolidates Themes, Colors, and Fonts into one tab. A new visual element added to the Document Formatting tool allows you to preview a document style before applying. Alignment Guides allow you to line up images and other object in a cinch. The new Read mode re-sizes a document to a full window with onscreen arrows to flip through pages. The Comment Reply button captures an entire discussion within a single comment box, allowing for smarter collaboration. Open and Edit PDF documents without the use of a third-party application and also edit data inside tables or move images around. With the Border Painter tool you can format a table by adding different width and style borders with ease. New table features allow you to add a new row and/or column to a table. Target Audience: Intermediate Class Limit: 6 Register for this Session
Please include the date and time for this...

Event Details


Outlook 2013

Wed., September 24, 2014 at 1:30 PM
Course Description: Outlook 2013 interface looks different; it is leaner and less cluttered. Reply/forward messages directly from the reading pane. Peek views give you a quick view of your calendar, people, and tasks. From the calendar view, glance at the forecast with the Weather bar and mouse over a meeting or an appointment to see its details with the Peek view. Outlook 2013 will enable you to manage tasks more efficiently. In Outlook 2013, the Contacts have been replaced by the People Hub, the center for all contact info. Target Audience: Beginner Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


Using SMART Boards - SMART Notebook 11

Thu., September 25, 2014 at 1:30 PM
Course Description: Using a SMART Board within the classroom setting can be beneficial to the educational process. Learn how to setup, write and save along with an introduction to the SMART Notebook Software. Creating files, the “environment,” attaching documents, and working with objects are a few of the topics that will be covered during this session. Target Audience: Intermediate Class limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


Email Management

Fri., September 26, 2014 at 9:30 AM
Course Description: This course will provide users with the tools needed to evaluate, organize, and take control of their Inbox. Every email message requires some type of action, by setting up a straightforward easy to use email reference system, differentiate reference information versus action information. The use of the "Four D's"; Delete it, Do it, Delegate it, and Defer it will help users in the processing of email and quickly help you decide what action is needed and how to remove it from your Inbox. Target Audience: Outlook Users Class Limit: 6 Register for this Session
Please note the date and time for this course in the registration form

Event Details


MS Excel 2013 - 10 New Awesome Features

Fri., September 26, 2014 at 1:30 PM
Course Description: The Start screen, left edge displays recently used worksheets and a list of templates appear and can be pinned. Flash Fill tool detects patterns and enters data that follows a pattern. Recommended Charts shows a subset of chart types that are appropriate to the data that is selected. The Quick Analysis tool shows a range of tools for analyzing the data. A click of a mouse key can create a meaningful PivotTable by using the Recommended PivotTables. Power View is integrated and is typically used for analyzing large quantities of data from external data sources. Sharing files and work with other people via SkyDrive, share a to-do list, event planning worksheet with social network. Target Audience: Intermediate Class Limit: 6 Register for this Session
Please include the date and time for this course in the registration form

Event Details


 

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