Human Resources FAQs
Topics: Benefits | Retirement | Work Injury | Updating Personal Info | Staffing | Tuition Remission | Staff Recognition | Misc.
Benefits
How do I change my name on payroll and all of my benefits?
You will need to bring in your new social security card to the Human Resources Department in order to process your name change. If you have TIAA-CREF, complete a Notice of Change of Name form [pdf] and return this form directly to TIAA-CREF.
How can I update the information on my direct deposit?
You will need to complete an Authorization for Direct Deposit form [pdf] and return it to the Payroll Office, Kearney 217.
I need to update my tax withholdings. What form(s) will I need to complete?
Federal: To update your federal withholding, complete a W-4 form [pdf] and return it to the Payroll Office, Kearney 217.
State: To update your state withholding, complete an IT-2104 form [pdf] and return it to the Payroll Office, Kearney 217.
How do I make changes to my benefits?
You can only make changes to your benefits during open enrollment, or if you have a qualifying event. Please contact the Human Resources Department for further information.
What is a qualifying event?
A qualifying event allows employees to make certain changes to their health and dental insurance coverage. Examples include: marriage, divorce, birth or adoption of a child. For a complete list of qualifying event status changes, please see the Employee Handbook [pdf], Enrollment Changes, Section E2.3 – 2.4.
How soon should I inform HR if I have a qualifying event (i.e. birth, adoption, marriage, divorce, or loss in coverage)?
Employees have 30 days from the date of the qualifying event to make necessary changes. Paperwork must be completed in a timely manner if there are additions/changes in insurance coverage.
If I have a qualifying event, can I change health care plans?
You cannot change health care plans if you have a qualifying event. This can only be done during open enrollment. With a qualifying event, you can only add/drop dependents or a spouse from your plan, or update your flexible spending, life insurance, or voluntary AD&D.
What is my current balance in my Flexible Spending Account (FSA)?
Contact the EBS Flexible Spending Customer Service Department at (800) 327-7130.
How do I update my beneficiary information for retirement and life insurance?
- To update life insurance, please complete a new Group Life Beneficiary Designation form [pdf].
- To update your beneficiary information with TIAA-CREF, please contact them directly at (800) 842-2252.
- To update your beneficiary information with First Mercantile, please complete a Designation of Beneficiary form [pdf] and return this form to the Human Resources Department, Kearney 211.
How do I submit reimbursements for my medical or dependent care FSA?
You will need to complete and send a Flexible Spending Account Reimbursement Request form [pdf] for medical care and a Dependent Care Account Reimbursement Request form [pdf] for dependent care to EBS-RMSCO. Mail OR fax the completed form with required documentation to:
EBS-RMSCO, Inc.
Claims Department (for medical care)
FSA Department (for dependent care)
PO Box 2330
Blasdell, NY 14219
Fax # (877) 256-7228
How do I get a replacement benefit ID card for medical or dental?
Contact Excellus at (585) 454-4810.
What is the Family and Medical Leave Act (FMLA) and when would I use this benefit?
The Family and Medical Leave Act (FMLA) provides certain employees with up to 12 work weeks of unpaid, job-protected leave a year. Please refer to the Employee Handbook [pdf], Section E8.1 for more details.
What is disability insurance?
Disability insurance is designed to protect employees against income loss due to non-work related accidents or illnesses. For further information on disability, please contact the Human Resources Department.
What is the Employee Assistance Program (EAP)?
The Employee Assistance Program (EAP) is a program that provides free, confidential, and professional assistance to help employees and their families resolve problems that affect their personal lives or job performance. These problems may include alcohol or drug abuse, marital difficulties, financial or legal problems, emotional difficulties, or parent/child issues. For more information, please use the contact information below.
EAP Contact Info
Phone: (585) 475-0432
Email: Strong_eap@urmc.rochester.edu
Website: www.urmc.rochester.edu/EAP
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Retirement
How often can I change the amount I contribute to my retirement plan?
You can change the amount you contribute once each calendar quarter.
What form do I need to complete to change the amount I contribute to my retirement plan?
Complete a 403(b) Retirement Salary Reduction Agreement form [pdf] and return it to Human Resources, Kearney 211.
How do I change the way I have my funds invested in my retirement plan?
Contact your plan administrator directly.
- TIAA-CREF – (800) 842-2252
- First Mercantile – (800) 754-9080
How do I take a loan out of my retirement savings?
TIAA-CREF: Please call (800) 842-2252 to speak with a TIAA-CREF representative. It typically takes 5-7 business days to process a loan request and checks are sent directly to your home address. Loans from TIAA-CREF are repaid through your bank account and not through a St. John Fisher College payroll deduction.
First Mercantile: Please call (800) 753-3682 ext. 31230 or log into www.firstmerc.com to start the loan process. Usually within 5 to 7 business days, First Mercantile will forward the check to the Human Resources Office. You will be contacted when the check is available to be picked up. The loan documents will then be forwarded to the Payroll Office to initiate reimbursement through payroll deduction.
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Work Injury
What do I need to do if I get injured at work?
Notify your supervisor and HR immediately. An Accident Report form [doc] must be completed and forwarded to HR.
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Updating Personal Information
How do I change my address?
Complete a Change of Address form [pdf] and return it to Human Resources, Kearney 211.
How can I update my emergency contact information?
Complete a Change of Emergency Contact Information form [pdf] and return it to Human Resources, Kearney 211.
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Staffing
If I am a current employee, do I still need to apply online for an open position?
Yes, you will need to apply online at https://jobs.sjfc.edu
What is the pay for a position?
Salary is discussed during the phone screening stage of the staffing process. At that time, the College representative will ask your salary expectations.
How do I post a position for my department?
Faculty: All faculty ads need to be sent to the Provost’s Office for review and approval. The Provost’s Office will submit approved materials to HR for posting.
Staff: All staff positions will need to be routed around for approval electronically. Please contact HR for further instructions.
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Tuition Remission
Do I need to fill out a tuition remission form each semester?
Yes, every semester, including summer sessions, a tuition remission form must be completed for the employee, spouse, and/or dependent. The Graduate Tuition Remission form [pdf] and Undergraduate Tuition Remission form [pdf] are also available outside the Human Resources Department, Kearney 211.
What do I need to do if I or my spouse/dependent wants to take classes at Nazareth College?
You will need to register for classes with Nazareth College and notify a St. John Fisher College HR representative. The HR representative will prepare a letter for you to take to Nazareth stating that you are eligible for this benefit. You become eligible for this benefit after one year of service with the College and if you are classified as a full-time employee.
When do I become eligible for the tuition exchange benefit?
You become eligible for tuition exchange after three years of service with the College and if you are classified as a full-time employee. Please contact the Director of Freshman Admissions for more information on this program at (585) 385-8142.
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Staff Recognition
I would like to recognize someone for a job well done. What is the process?
Complete the Employee Recognition form [pdf] and forward it to HR. HR will notify you of recognition gifts to select from.
What is the Staff Recognition Program?
The purpose of the Staff Recognition Program is to recognize staff that have gone above and beyond their duties and responsibilities by providing outstanding contributions and customer service. The culmination of this program is the annual Staff Appreciation Day in April when award recipients are formally recognized. Find out more on the Staff Recognition website.
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Misc.
Where can I find a copy of the Employee Handbook?
You may use this link to the Employee Handbook [pdf] or request a hard copy from the Human Resources Department.
Where can I find the College’s organization chart?
The College’s Organization Chart [pdf] is located on the Fisher website under “About.” If you need to submit an update, please notify the Human Resources Department.
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